Refund policy Return and refund policy
- As a consumer, you can cancel your order for related products purchased on this website by contacting us at +886 4 2251 9903 or sending an email to service@minoshin.com without any penalty. You have seven (7) days from the date you receive the relevant product to submit your return request. After the expiration of the seven (7) day period, MINOSHIN OFFICIAL will no longer accept returns or issue refunds.
- MINOSHIN OFFICIAL MINOSHIN International Co., Ltd. provides express pickup service for all returns. Return shipping is free for pick-ups using our designated courier carriers, and we bear all responsibility for the return shipping process.
- If you decide to use a courier service other than one of our designated carriers, you will be responsible for all associated costs and responsibilities. Any costs or fees incurred by you in returning the relevant products are not refundable.
- You should package the relevant products tightly when returning them. The relevant products you return should be in the same condition as when you received them. All gifts and marketing items attached to the order should be returned together and in their original packaging. In addition, the product must be unused, unwashed and undamaged, and the relevant identification label must still be attached to the disposable sealed product. Please note that we will check the quality of the returned related products. If the relevant product is returned in good and new condition, with all attached labels and logos, MINOSHIN OFFICIAL will approve the return and refund the original price paid. If the recipient of the relevant product shown on the order is not the person who paid for the relevant product, the amount paid for the return shall be refunded to the payer.
- Conversely, if any labels or markings are missing, the relevant product is in poor condition and does not comply with the General Terms and Conditions of Sale, or we have any reason to believe that the relevant product has been altered, is a replica of the relevant product, or is not directly sourced from If purchased on this website, MINOSHIN OFFICIAL will not accept returns and will return the relevant products to consumers.
- If MINOSHIN OFFICIAL accepts a return, we will pay the relevant product within fourteen (14) working days from the date of receipt of the returned product according to the payment method originally used by the consumer to pay for the relevant product. The account will refund the price of the relevant products including shipping charges (provided that the relevant products are shipped by our designated express carrier), except for technical delays not caused by MINOSHIN OFFICIAL Beauty Heart International Co., Ltd. If you decide to use express delivery other than express delivery approved by MINOSHIN OFFICIAL, we can notify you after we receive the relevant products or until you provide evidence that you have sent back the relevant products (whichever occurs earlier. Whichever prevails) will be reimbursed.
- You can also return related products to MINOSHIN OFFICIAL Meixin International Co., Ltd. We cannot accept returns on items purchased from franchise stores, outlet centres, retail stores, department stores, duty free shops or any other website.